British Swim School of LA Fitness Center Palm Valley

We have been with British Swim School for about six months now and couldn't be more impressed. We have had several different instructors which have all been very good and teach the same techniques, but in their own way. Good to hear it in different ways for a young learner. Plus, we have had to miss several classes due to travel, and were able to reschedule easily each time. Tonya who always answers the phone quickly and is so helpful in rescheduling and payments. Top notch bottom to top organization.

Thank you Joe for making this right! Within a week of the incident, we were offered two more free lessons with wonderful coaches. I was even informed by their review and prevention process change, such as removing swim cap level marking. I'm feeling confident coming back again with my two boys especially if once again being able to be with those great coaches (Ms. Amanda, Emily & Henna) that I know. ================================= I had the worst experience since my son was enrolled in May because of a teacher "Sierra". Close to the end of class, my son turned his head to ask me "no swim roll for me?" while Sierra was just walking back with floaties for playtime (She walked away halfway of the class because she wanted to notify another teacher a kid needs to be validated for promotion). I came forward to ask her "My son and other boy haven't practiced swim roll". She told me "We are running out of time and he(my son) hasn't been cooperative today". My observation for her claiming "not enough time" was - 1)Sierra took at least 5 min to look for a sharpy to mark levels on two advanced kids' swim caps. 2)Sierra took another 5 min to call and explain to another teacher to validate a kid for promotion. Sierra claimed my son not being cooperative just because he didn't want to wear goggles!!!!!!!! While she was "wasting time" for not teaching any lessons, kids were just sitting by the pool, shaking and feeling cold. Sierra obviously pays more attention to skilled kids and ignores those with slow progress. Sierra basically asked them to go from this end to the other without reminding their arm or leg movements. The whole time including playtime Sierra wasn't focused on her students but looked around just like waiting class to end soon. I'm very disappointed and never want to come back again just because of one irresponsible and discriminated teacher!

Both my kids picked swimming very fast with the instructors taking personal attention and giving feedback. Special thanks and shout out to Coach Kaylee and Coach Emily. They have been very supportive and are amazing instructors.

My 6 year old and 3 year old did swim classes here and it felt like they weren't learning anything. There was so much focus on floating on your back EVERY session. It felt like they were trying to get more lessons out of parents without the kids advancing. Scheduling was a nightmare, and the instructors were infrequently the same. The most frustrating thing was that the school cancelled swim classes at least 2x and then refused to refund my money. They acted like they were doing me a favor to "allow" me to come for free at another time in about a month (which was then also cancelled by them). I would recommend a different place for swim lessons. Note - The company has responded to this review below. However, we already contacted the company in September 2021 about the aforementioned issues and we were told that they absolutely would not refund our money even though they cancelled classes. Then they made it extremely difficult to schedule a make-up day. I have no desire to re-live that same discussion, so I am not reaching out to the business owner now.

Students move up prematurely if you insist long enough, no one is red cross certified for lifeguarding or instructing. Aquatics Directors aren't the most competent employees, and the owner of this location(s) is arguably a senile old man. The interaction between him and some of the instructors that my husband observed while taking one of our children to a lesson was incredibly inappropriate, and led us to terminating the continuation of our classes since our child is a girl. They also continued to charge us when one of their pools was closed due to construction, and we were told after the pool reopened that it was our job to reschedule the classes at a different location that wasn't within our ability to reach due to schedule conflicts and personal reasons. Unprofessional and unreliable, don't bother. ***Also can we mention how unprofessional it is to publicize private information about a client's personal situation that impacted their experience. I've seldom found companies who would risk a lawsuit and disclose private information in an attempt to retaliate against negative reviews, and when I've seen that happen it's more often than not at the hands of business owners who are unaware of professional conduct***